According to the status of the device indicator, you can determine the cause and solution of the failure of the network connection.
1.Before adding the device, ensure that the device is in red flashing state (2 times in 1 second). If the indicator status is abnormal, please reset the device to factory settings (press and hold the device RESET button until you hear a beep) (The reset button position of each product is different, but they are marked with “RESET”).
2.The device indicator does not turn red or does not hear the “cuckoo” sound.
1Note that the screen of the mobile phone is aligned with the lens of the device in parallel, and the distance is kept at about 15cm.
2Try to adjust the distance between the phone screen and the device before and after, and keep it for 2 seconds or so in each position.
3Please check if there are any stains on the surface of the lens of the device.
4Make sure the screen of the phone is clear, crack-free and non-reflective.
5Use the other way of network connection
- The device indicator flashes red quickly and does not turn blue.
1device does not support 5GHZ WIFI, please ensure that when adding device, the phone is connected to 2.4GHZ WIFI
2WIFI password must be entered correctly, and there must be no special characters
3Note that the current WIFI network is smooth, it is recommended to try to restart the router.
4.The device indicator light turns blue. And the APP can not find the device.
1Try adding devices in other ways
2If after repeated attempts, the blue light is still on and the device cannot be found. Please contact customer service for technical assistance.
Note: After any failed addition, you must first reset the device to factory settings when you need to re-connect the network.